Optimize and Manage Your NEMT Business
NEMT Cloud Dispatch offers a robust feature list with software customization as per business needs.
Profile Management
Standard
Profile management allows the administrator of the software to manage system profile. Users can update office address, coordinates, email and contact information. Operating hours can be defined in order to manage after hour services.
User Management
Standard
The Administrator user can create and manage sub user accounts with the ability to track all activities made including any changes or alteration to the data in the system.
User Audit Logs
Standard
It helps the administrator and system users to track any activity which includes editing trips, changes on trip status and reports. System provides time stamps of all the activities performed.
Auto-Scheduling Settings
Standard
Using the Auto-Scheduler settings, the Admin can use multiple options available to configure the parameters in the system, Trips are assigned to the relevant drivers of the required fleet.
Rate & Claim Management
Standard
NEMT Cloud Dispatch software facilitates users to setup rates against each vehicle type based on contracts, rates can be setup based on pick up charges and price per mile.
Administrator Dashboard
Custom
Administrator dashboard presents a summarized view of operations. It allows the administrator to operate and control the process in an effective & efficient manner by presenting real time trip activities, company revenues, vehicle maintenance alerts and recurring expiration.
Permission & Access Settings
Custom
The Administrator can assign special privileged access to any user with defined parameters & permissions, for effective control and management.
Manage Multiple Locations
Custom
NEMT Cloud Dispatch System also allows you to operate and manage operations at multiple locations. This functionality gives you the ability to create a centralized dispatch center or location-based dispatching.
Shift Schedules
Custom
Shift management gives administrator and other users of the software an ability to categorize drivers in day or evening shift schedules based on their availability. Trips can be assigned to drivers via auto scheduling feature.
Integrations Setup
Custom
Billing is challenging as well as, a crucial aspect for any NEMT company. The NEMT Cloud Dispatch Software with its integration modules, is very much capable of setting up and connecting third party billing applications such as, QuickBooks, in order to boost up overall performance of operations.
Manage Account/Facility
Standard
The portal services in the NEMT Cloud Dispatch Software makes interaction between the NEMT companies and hospitals/facilities, streamlined.
Custom Account Rates
Standard
Customized rates can be set up based on the vehicle services which makes billing very easy.
Categorize Account
Custom
NEMT Cloud Dispatch Software allows to create a sperate profile for the contracts (Hospital, Nursing home, Facility or a Broker) that a transportation company is working with.
Account User Management
Custom
With NEMT Cloud Dispatch Software Facilities/Hospitals and Nursing homes can get credentials of secure portal and it allows the care givers and case managers to create trips, generate reports and view dispatch etc.
Account Portal
Custom
The account portal feature creates a secure portal login and allows the user to submit the trip request and review the trip information in real time.
Manage Fleet
Standard
The Admin through fleet management, can add, delete and update the fleet as required on the go.
Fleet Rate Templates
Standard
NEMT Cloud dispatching software allows the user to create rates based on vehicle type. Pick up charge, price per mile and other miscellaneous charges can be setup in the template.
Maintenance
Custom
NEMT Dispatch Software enables administrator to manage fleet maintenance with customized maintenance alerts.
Registration
Custom
This feature allows for the Admin to setup reminders, to keep track of vehicle expired registrations.
Custom Alerts
Custom
NEMT Software generates custom alerts like Late pick up, Patient picked up by driver, driver credentialing expiration, recurring trip expiration, Will call trip ready for pick up or oil change etc.
GPS Integration
Custom
NEMT Cloud Dispatch offers GPS integration with third-party software and Dispatching Software.
Manage Staff
Standard
This includes the activities of hiring new full-time or part-time employees, hiring contractors and terminating an employee contract.
Fleet Assignment
Standard
The fleet assignment deals with assigning vehicle types to the relevant driver in the system, each having a different capacity, based on equipment capabilities, vehicle availability, operational costs and potential revenues.
Driver Application
Standard
NEMT Cloud Dispatch mobile application enables drivers to go through their daily trip schedule and capture electronic proof of trip completion including clock in/clock out, signatures of clients, fuel receipt, odometer reading and automated recorded GPS locations for real-time driver tracking information.
Categorize Staff
Custom
HR can classify the employees based on their roles in the company. Credentialing of resources can be maintained along with payroll. Employee type can be categorized in the software as W2 or 1099.
Manage Staff Type
Custom
By using this feature, the HR professionals can manage staff type, either as full time or part-time employees.
Driver/Staff Credentialing
Custom
The NEMT software has the ability to add driver/staff credentials in driver management which includes Driver License, CPR, Passenger Safety (PASS), Drug Testing, Fingerprints, Driving Records and Specific Brokerage Documents.
Attendance
Custom
The attendance Management feature help managers to calculate Driver/Staff clock-in/clock-out time.
Branded Driver Application
Custom
NEMT Cloud Dispatch offers the custom branded driver mobile application, available in both iOS and Android.
Geographic Clock In/Out
Custom
NEMT Driver application also features drivers Clock in/Clock out using their geographic locations.
Manage Customers
Standard
Client Management allows the administrator to keep and maintain the set of records for the clients. It allows them to manage the information. It is helpful to generate information for a reservation form by simply populating the information from Client Management. This allows the administrator to track history of reservations added by patients.
Trip History
Standard
This feature allows the administrator to track a reservation history for all the patients/customers.
Special Trip Notes
Standard
By using this features customer/patient can add special notes for the trip, driver and overall ride experience. It allows to add if there is any change in phone number or address for future use.
Branded Customer Applications
Custom
NEMT Cloud Dispatch also offers custom branded customer applications for both Android and iPhone devices. Customer/Patient can book rides by using this application.
Customer Portal
Custom
Customer Portal is one of the important features of NEMT Cloud Dispatch Software. It allows the users to add reservations, track reservations, dispatch reports and review invoices.
Customer Applications
Custom
Customer Application is another feature which gives a competitive edge to NEMT Companies to custom develop the customer application as per their needs, where patients have the ability to sign up and register as a client to request a reservation and it allows them to track the updates on the application against the reservation and track the driver assigned to a trip.
Complaint Management
Custom
Based on client/patient experience with the transportation company clients/patients can rate the service and in case of any issue a complaint can be locked against the service provider.
Alerts
Custom
NEMT Dispatch Software can generate custom alerts like trip status, driver arriving/picking up patient late etc.
Review Quote
Custom
Quote module allows the user to create an estimate of the trip based on required vehicle service prior giving transportation
Manage Requests
Custom
Importing trips using excel sheet or entered manually into the system are managed through Trip request module which allows the user to edit trips if required.
Reservations/Recurring Trips
Custom
Reservation module allows the user to create individual trips and blanket orders for the patients. Trips details can be entered by the dispatch team which will be further used by drivers in order to provide transportation.
Prior Authorization
Custom
Trip authorization provided by insurance companies for the transportation of patients is controlled and managed by NEMT Cloud Dispatch Software.
Appointment/Trip Confirmations
Custom
Appointment confirmation calls and messages can be sent to the patients with the help of software. Patient can either confirm or cancel the trip by pressing one single button.
Trip Alerts & Notifications
Custom
Through NEMT Dispatch Software, the drivers can get real time notifications and alerts to any changes or updates made on their assigned trip. Similarly. The Dispatcher gets alerts and notifications as the trip progresses from start until it is completed by the driver.
Manual and Auto scheduling
Standard
Manual and Automated scheduling help dispatchers to prepare schedules accurately before time.
Pre-match & Custom Scheduling Custom
Custom
This feature matches all previous records of assigned trips to the driver which were used in last week’s schedule. The dispatcher based on that information can plan the schedule for the current week which of course can be altered by the dispatcher if required.
Map Views
Custom
By using integrated mapping, a dispatcher can view scheduled routes, street names, postal codes pick up and drop off locations and can also manipulate map views.
Realtime Driver Assignment
Standard
NEMT Cloud Dispatch Software enables dispatchers to assign real-time trips to drivers.
Driver Chat
Standard
The manager/dispatcher can also send messages to a driver about trips and routes.
Trip Status Update
Standard
By using NEMT dispatch software, a dispatcher can update trip status on behalf of drivers.
Multiload Trip Management
Standard
Multiple patients visiting same facility or hospital can be assigned to same driver using Auto-scheduling feature.
Driver Tracking
Standard
The driver tracking feature help dispatchers to track driver’s location with the help of cellular GPS.
Standard Alerts
Standard
This feature gives timely alerts for custom notifications to assist the administration in taking precautionary measures in real-time.
Escort & Two Man Teams
Custom
A dispatcher can also assign an escort or two men team by using dispatch software.
Integrated Push to Talk
Custom
NEMT Push to Talk application is designed to improve the efficiency and quality of NEMT services by overcoming the issues of communication between drivers and dispatchers.
Integrated VoIP Feature
Custom
NEMT Cloud Dispatch offers integration of VoIP software to provide seamless communication between dispatchers and drivers.
Integrated Dashcam Videos
Custom
NEMT Cloud Dispatch Software integrates with Dash Camera to broadcast the live video feed in order to provide safety of patient/fleet. It also helps NEMT Companies in delivering better service.
Integrated GPS Tracking
Custom
GPS Tracking in Dispatch software gives dispatchers an ability to track vehicles and send messages to drivers.
Route Management
Custom
NEMT Dispatch and Routing software allows dispatchers to optimize routes in order to cut down overall fuel and maintenance costs.
ETA & Live Traffic
Custom
NEMT software offers ETA & Live Traffic feature that helps dispatchers for effective route management.
Customized Notification
Custom
Alerts and notification is the custom feature in NEMT dispatch Software which includes pop up alerts or reminders about fleet registration, driver license, recurring trips, clock In/Out, trip status, SMS alerts, email alerts and other custom notifications as defined by the Administrator.
Invoice Management
Standard
The invoice management gives user the ability to generate daily, weekly and monthly invoices in PDF, CSV and HTML formats.
Credit Card Integration
Custom
NEMT Software helps the drivers and dispatchers for accepting payment online via Stripe, Authorize.net and PayPal etc.
QuickBooks integration Custom
Custom
QuickBooks integration helps NEMT users to track expenses, manage cash flows and create invoices with in the NEMT Cloud Dispatch Software.
Brokerage Integration
Custom
The integration of NEMT cloud dispatch with major brokerages like MAS and MTM is a great step forward to offer highly reliable and quality NEMT services for customers.
Insurance EDI Claims
Custom
With NEMT Cloud Dispatch Software flexible EDI integrations, the data can be shared with clearinghouses for billing and settlement purposes instantly. The Electronic claim submission is as easy as one click operation.
Brokerage EDI Claims
Custom
The software features Brokerage EDI Claims management for insurance companies like Medicaid, Medicare, Aetna etc.
Account Ledger & AR Reports
Standard
There are many different types of reports that are managed by the NEMT cloud dispatch Software which are classified as Standard reports that are readily accessible and the more complex Custom reports are available as per customer need.
Staff & Driver Compensations
Standard
Drivers are categorized based on the services rendered, 1099 and W2 payments can be handled by the NEMT Cloud Dispatch Software.
Fuel & Maintenance Reports
Standard
NEMT web-based application helps to record and maintain fuel and maintenance receipts to manage your NEMT fleet, efficiently.
Claim Status
Custom
NEMT Software reporting module provides the claim status feature to monitor different types of EDI claims.
Customized Driver Logs
Custom
The reporting module also features customized driver logs that are available in generic or custom forms like Driver Name, Address, vehicle Number etc.
Email Alerts
Standard
Confirmation emails will be generated from the software on the completion of trips, payment of trip or if a trip is scheduled from the portal etc.
Fleet Registration
Custom
Fleet Registration alert & notification reminds the software users about the renewal of vehicle expiration.
Driver License Expiry Alert
Custom
This alert will remind drivers to renew their driving license before the expiry date.
Recurring Trip Alert
Custom
This alert will help dispatchers to update blanket trips which are close to expire after getting confirmation from the brokers or insurance companies.
Clock In/Out Alerts
Custom
NEMT software notify dispatchers about the driver’s clock in and clock out through the clock in/out alerts.
Trip Status Alerts
Custom
NEMT Dispatch software helps dispatcher to get updates about the trips using customized trip status alerts.
SMS Alerts
Custom
SMS Alerts is achieved by integrating a third-party tool which will generate an SMS alert when the trip status is updated by driver or admin/dispatcher from driver application and dispatch respectively.
Custom Alerts
Custom
NEMT Software includes custom alerts like Fleet Registration, Driver License, Recurring Trip, Clock In/Out, Trip Status, SMS Alerts and others. This feature was introduced into the software to get timely alerts for the administration to take precautionary measures in real-time.
LogistiCare Driver Log
Standard
Our Dispatch Software provides administrator an extra ability to export the Driver Logs according to the requirements of LogistiCare.
Secure Driver Log
Standard
Ability & feature to import Secure Driver Log using NEMT Cloud Dispatching software.
Our Dispatch Software provides administrator an extra ability to export the Driver Logs according to the requirements of LogistiCare.
Presbyterian Driver Log
Standard
NEMT Dispatch software helps dispatchers to import Presbyterian Driver Log.
MTM Driver Log
Standard
By using NEMT software, the dispatchers can export MTM driver log.
MTM Trip & Billing Integration
Custom
NEMT Cloud Dispatch has made successful integrations with leading broker MTM to provide ease of importing trips and reporting for clients. Coordinates of the drivers are shared in real time for every trip assigned by MTM to provider.
MAS Trip & Billing Integration
Custom
The integration has made it simple for clients to automate the process of importing and analyzing trips with MAS.
OnDemand Integrations
Custom
NEMT Cloud Dispatch also provide OnDemand Integration customizations as required by the Clients for their specific need and purposes.
Custom Import/Exports Trips
Custom
NEMT Dispatching software provides customized feature that automatically import/export trips from different brokers like MTM, LogistiCare, Access2Care and others.
NEMT Cloud Dispatch is a featured product of Hybrid IT Services, Inc specifically designed and tailored according to the requirements of non-emergency medical transportation.
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